RAGForgeBuilt around a useful question
Less digging.
More doing.
Start where people already lose time looking for answers. Give one audience a clearer path through your knowledge.
01 / Customer support
Answer the repeat questions.
Help customers work through common questions using the help content you already maintain.
Start withHelp articles, troubleshooting guides, product FAQs.
Plan this assistant“How do I move my account to a new device?”
A short set of steps, linked to the relevant help article.
A sensible first testStart with your most frequent support questions. Check whether each answer solves the issue or points to the right next step.
02 / Documentation
Make the next step easier to find.
Help people navigate detailed documentation without having to guess the right search term.
Start withSetup guides, API references, feature documentation.
Plan this assistant“Which authentication method should I use for a server app?”
A recommendation grounded in your docs, with the reference needed to implement it.
A sensible first testChoose one product or workflow. Test with realistic setup questions and check details such as version requirements.
03 / Team knowledge
Keep useful knowledge within reach.
Give your team a company brain for the processes, decisions, and onboarding questions that come up every day.
Start withApproved onboarding guides, team handbooks, process documents.
Plan this assistant“What do I need to do before my first customer call?”
A clear checklist linked to the team’s approved guidance.
A sensible first testDefine who can access the assistant and its sources first. Private content needs an appropriately configured deployment.
See what an answer could feel like.
Explore a concrete example using Apple Support guides.